Receiving, Printing & Pinning Orders

This SOP establishes the standardized process for receiving new wholesale orders from Distru, printing order documentation, and organizing orders for fulfillment at the Distribution Hub.

Proper order receiving ensures that all orders are accurately captured, prioritized correctly, and ready for the fulfillment team with complete documentation.

Compliance Context: This procedure is critical for maintaining accurate Metrc tracking from order creation through manifest generation. Missing or misfiled orders directly impact compliance and customer satisfaction.

In Scope	Out of Scope
All wholesale orders received via Distru Orders from LeafLink synced to Distru Rush/priority order identification Order documentation printing Physical order board organization	Order fulfillment/picking (see SOP 300.100.503) Metrc manifest generation (see SOP 300.100.504) Customer communication (see SOP 300.100.508) Retail store orders (handled differently)

Term	Definition
Distru	The ERP system used for order management, inventory tracking, and compliance
LeafLink	B2B marketplace where customers can place orders (syncs to Distru)
Order Board	Physical corkboard where printed orders are pinned by delivery route/date
Rush Order	Order requiring same-day or next-day fulfillment outside normal schedule
Pick Ticket	Printed document listing all items in an order for fulfillment
Delivery Route	Grouped orders by geographic area (Anchorage, Kenai, Fairbanks, Mat-Su)

Regulation	Requirement
3 AAC 306.745	All transfers must be recorded in Metrc before physical movement
3 AAC 306.755	Transportation manifests must match order contents exactly
Distru SOP	Orders must be processed in Distru before physical fulfillment

Role	Responsibilities
Hub Supervisor	Accountable for order processing accuracy. Reviews rush orders. Escalates issues.
Fulfillment Agent	Responsible for printing orders, organizing board, flagging issues.
Charlene	Consulted on customer-specific instructions. Informed of order anomalies.
Axis	CannaOps dashboard updates, automated order alerts, metrics tracking.

Item	Purpose	Location
Computer w/ Distru Access	Order management system	Hub workstation
Printer (Brother HL-L2350DW)	Print pick tickets	Hub desk
Order Board (Corkboard)	Physical order organization	Hub wall
Colored Pushpins	Route/priority coding	Hub desk drawer
RUSH stickers (Red)	Mark priority orders	Supply cabinet

Pin Color Coding:

• 🔵 Blue — Anchorage Route (Thursday)
• 🟢 Green — Kenai/Soldotna Route (Thursday PM)
• 🟡 Yellow — Fairbanks Route (Wednesday)
• 🟣 Purple — Mat-Su Route (Thursday)
• 🔴 Red — RUSH/Same-Day (any route)

Before starting order processing:

• ✅ Logged into Distru with appropriate permissions
• ✅ Printer loaded with paper and functioning
• ✅ Order board cleared of completed/old orders
• ✅ Supply of colored pins available
• ✅ Previous day's orders verified as fulfilled or escalated

Safety: N/A — Office-based procedure. Standard ergonomic practices apply.

8.1 Morning Order Check (8:00 AM)

8.2 Continuous Order Monitoring

Check Distru for new orders at minimum:

• 8:00 AM — Morning check
• 12:00 PM — Midday check
• 4:00 PM — Afternoon check (last orders for next-day)

CannaOps sends automatic alerts for new orders during business hours.

8.3 LeafLink Sync Verification

Orders placed on LeafLink automatically sync to Distru. Verify sync by:

1. Check LeafLink dashboard for pending orders
2. Confirm matching order appears in Distru within 15 minutes
3. If sync fails: Manually enter order in Distru and notify Charlene

Checkpoint	Verification	If Failed
Order Completeness	All items on pick ticket have inventory	Flag out-of-stock, notify customer
Customer Verification	License number valid in Metrc	Do not process. Escalate to Charlene
Delivery Date	Date is realistic for route schedule	Contact customer to confirm/reschedule
Board Organization	All pending orders visible and pinned	Re-organize board, account for missing

Exception	Action	Escalate To
Out-of-stock item on order	Flag in Distru, notify Charlene	Charlene → Customer
Invalid customer license	Do NOT process. Document issue.	Charlene → Marc
Rush order after 2 PM	Confirm feasibility with Hub Supervisor	Hub Supervisor
LeafLink sync failure	Manual entry + IT ticket	Charlene/Axis
Printer failure	Use backup printer or handwrite	Hub Supervisor

Component	Requirement
Training Level	Level 2: Supervised Practice
Prerequisites	Distru user account, Hub access badge
Video	10 min — Order Receiving Walkthrough
Quiz	10 questions, 80% pass rate
Supervised Practice	3 order processing sessions with supervisor sign-off
Recertification	Annual or after SOP update

SOP	Relationship
300.100.502 — Printing Orders & Station Prep	Downstream
300.100.503 — Order Fulfillment	Downstream
300.100.504 — Metrc Manifest Generation	Downstream
300.100.508 — Communication Protocols	Lateral

• 300.100.501.C1 — Daily Order Checklist
• 300.100.501.G1 — Pin Color Guide (laminated, posted at board)
• 300.100.501.R1 — Delivery Route Schedule

Metric	Target	Measurement
Order Processing Time	< 15 min from receipt to pinned	Distru timestamp → Board time
Orders Missed	0 per week	Orders not printed same day as received
Sync Failures	< 2 per month	LeafLink orders requiring manual entry
Board Accuracy	100%	Weekly audit: pinned orders match Distru

Version	Date	Author	Changes
v1.0	March 22, 2026	Axis / Marc Theiler	Initial release — CannaOps conversion from legacy docs

Role	Name	Signature	Date
Prepared By	Axis (CannaOps)	Digital	March 22, 2026
Reviewed By	Charlene
Approved By	Marc Theiler