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🏪 Retail Operations

Standard operating procedures, checklists, and compliance guides for all Red Run retail locations

⚡ Quick Reference

Store Hours
10am - 8pm Daily
Daily Purchase Limit
1 oz Flower / 7g Concentrate
Minimum Age
21+ (Valid ID Required)
AMCO Hotline
(907) 269-0350
⚠️

AMCO Compliance Reminder

All sales require valid government-issued photo ID. Expired IDs are NOT accepted. When in doubt, refuse the sale and contact management.

All Locations
RRCo-5455 (Kenai)
RRCo-KBR
RRCo-910
RRCo-225
RRCo-Reds

🌅 Opening Procedures

📋 Daily Opening Checklist

Complete this checklist every morning before opening doors to customers.

Required Steps
Disarm security system (code + key)
Check all cameras are recording
Count opening cash drawer ($300 standard)
Log opening count in register
Check product displays and restock
Verify Dutchie POS is online
Check Metrc for pending transfers
Review daily specials/promotions
Unlock front door at 10:00 AM

💵 Cash Drawer Setup

Standard cash drawer breakdown for opening shift.

Standard Drawer ($300)
$100 in $20 bills (5 bills)
$100 in $10 bills (10 bills)
$50 in $5 bills (10 bills)
$40 in $1 bills (40 bills)
$10 in quarters (1 roll)

🤝 Customer Service

🪪 ID Verification

Every customer must show valid ID before entering the sales floor.

Accepted IDs
State Driver's License (not expired)
State ID Card (not expired)
US Passport (not expired)
Military ID (not expired)
Tribal ID with photo + DOB

🎯 Sales Best Practices

Guidelines for excellent customer interactions.

Customer Interaction
Greet within 30 seconds of entry
Ask about experience level
Recommend based on desired effects
Mention daily specials
Offer loyalty program signup
Thank them by name if returning

⚠️ Handling Difficult Situations

De-escalation and when to involve management.

Escalation Protocol
Stay calm and professional
Listen to the concern fully
Offer solutions within your authority
Call manager for: refunds >$50, complaints, safety concerns
Document all incidents in log

🌙 Closing Procedures

📋 Daily Closing Checklist

Complete every step before leaving the store.

Required Steps
Lock front door at 8:00 PM
Complete all pending transactions
Run end-of-day report in Dutchie
Count cash drawer and record
Prepare bank deposit bag
Secure all product in vault
Clean displays and floors
Check all exits are locked
Arm security system
Text manager: "Store closed, all secure"

💰 Cash Reconciliation

End-of-day cash handling procedures.

Cash Close Process
Print Z-report from register
Count all cash by denomination
Compare to expected total
Document any variance (over/short)
Variance >$10 requires manager sign-off
Prepare deposit: keep $300 for next day
Two people verify deposit amount
Seal deposit bag with tamper seal

📜 Compliance & Regulations

⚖️ Purchase Limits (3 AAC 306.355)

Alaska legal limits per transaction per day.

Daily Limits
1 ounce (28g) usable marijuana
7 grams concentrate
5600mg THC in edibles
Limits apply per person per calendar day
POS tracks automatically — verify before override

🚫 Prohibited Actions

Actions that result in immediate termination and possible criminal charges.

Zero Tolerance
Selling to anyone under 21
Selling without valid ID check
Exceeding purchase limits
Consuming on premises
Selling untracked product
Cash handling violations

🔍 AMCO Inspection Prep

Be ready for unannounced compliance inspections.

Inspection Ready
Licenses posted and visible
All product has valid Metrc tags
COAs available for all products
Camera system recording properly
ID check log maintained
Call manager immediately if inspector arrives

🚨 Emergency Procedures

🚔 Robbery Response

Safety is the #1 priority. Do not resist.

During Robbery
Stay calm, comply with demands
Do NOT be a hero — give them what they want
Observe: height, weight, clothing, voice
Activate silent alarm if safe to do so
After they leave: lock door, call 911
Do not touch anything — preserve evidence

📞 Emergency Contacts

Know who to call in any situation.

Contact List
Emergency: 911
Marc Theiler: (907) 953-9453
Tim Clark (GM): (907) 252-1528
AMCO: (907) 269-0350
Security Company: Posted at each location